WestJet

I have worked for WestJet for almost five years. I started as in Ground Operations as a member of the TAC team. Since then, I've moved inside to work in customer service and operations management. I have been involved numerous operations challenges, such as irregular operations, and I have played an integral part of the base-level strategic planning for Victoria. In 2011, I moved into the Finance department as a Business Analyst where I worked on three major initiatives in the areas of revenue analysis, sustainability reporting, and change management for the implementation of an innovation management system.

Client: WestJet Airlines

May 2011 - December 2011
Business Analyst

- Cross-functional internal consultant for business case support to the VP Finance.
- Work with various business units to map processes and implement new business development.
- Owner of the Cost & Margins pillar of the strategic plan; drive costs out of the business.
- Work closely with WestJet Communications and the Product Development team in Marketing.

Team YYJ at a press conference for the announcement of non-stop service to Las Vegas from Victoria.

June 2008 - January 2011
Customer Service Agent

- Provide award-winning frontline representation for WestJet Airlines in Victoria.
- Manage, communicate and update fight crews with information regarding irregular operations.
- Greet and check-in guests traveling on WestJet fights.
- Push wheelchairs and assist guests with any questions or concerns.
- Make public announcements, scan boarding passes and create regulatory paperwork for each fight.
- Support Flight Attendants, Pilots, Air Supply and TAC Agents as required.

Tail 211 (C-FWCC) in the Calgary hangar for a D-check.